Customer Service Guide


How to access e-Games Live Chat Support read more
  1. Logon to e-Games Portal (http://www.e-games.com.ph/content/portal/Home4.aspx)
  2. Login you Username and Password.
  3. Go to “My Account”.
  4. Click on Live Chat (New) under “Other Services”.
  5. Choose category (General, Technical and Community) based on your inquiry to be asked.
  6. Now, type in your concern to the chat box.


How to file e-Games Trouble Ticket read more
  1. Logon to e-Games Portal (http://www.e-games.com.ph/content/portal/Home4.aspx)
  2. Login you Username and Password.
  3. Go to “My Account”.
  4. Click on “Helpdesk” under “Other Services”.
  5. Choose the “Game / Service” you’re about to inquire.
  6. Then, choose Category and Area.
  7. An automated field will be provided for information gathering.


How to check e-Games Ticket Status read more
  1. Logon to e-Games Portal (http://www.e-games.com.ph/content/portal/Home4.aspx)
  2. Login you Username and Password.
  3. Go to “My Account”.
  4. Click on “Helpdesk” under “Other Services”.
  5. Choose “Check Status” then type in your Ticket Nos.


How to Retrieve e-Games Password read more
  1. Go to our website: (http://account.e-games.com.ph/Content/Management/mng_LogIn.aspx)
  2. Login using your login name and password.
  3. Then click on "Forgot password?"
  4. Kindly check your registered email address for your password.


How to Change e-Games Password read more
  1. Go to our website: (http://account.e-games.com.ph/Content/Management/mng_LogIn.aspx)
  2. Login using your login name and password.
  3. Then click on "Change Password".
  4. Provide all the information needed and your pin code.
  5. Click send. You have successfully changed your password.


How to Change Email via e-Games Portal read more
  1. Go to our website: (http://account.e-games.com.ph/Content/Management/mng_LogIn.aspx)
  2. Login using your login name and password.
  3. Then click on "Change Email".
  4. Provide all the information needed and your pin code.
  5. Click send. You have successfully changed your email.


How to Get Pin Code via e-Games Portal read more
  1. Log in your account at the e-Games website.
  2. Click on My Account.
  3. Click on “Request Account Pin”.
  4. Answer needed verifiers to proceed to the request.
  5. Your Pin Code will be send to your registered / validated mobile number.

    6. IMPORTANT:
    1. Requires a Validated Mobile Number. Php 2.50/txt for Globe-Smart-Sun.
    2. Make sure your mobile phone has enough credits to avoid inconvenience.